Can I email to place order?
No, we only accept walk in order and online order, except for custom order.
How do I proceed to pay for my order?
For online order, you can pay by online bank transfer, for online bank transfer please make sure you upload the receipt in the upload column before you place the order. Please noted that for cheque payment, we will wait until the cheque is cleared, deposited to our bank account, only we will proceed your order.
Can I pay upon collection of my order?
No, all payment have to be cleared before we proceed with your order.
What is your company account number?
SY Digital Print Sdn Bhd, Public bank account no. : 3211451911
Can I request a special finishing or special requirement for my orders?
Yes, before you place the order, kindly contact us at email@example.com to request new quotation base on your enquiry, we will try our best to assist you.
Can I cancel or change my order? (No refundable/returnable cash after payment.)
NO. Customers need to double check the order before you place order, artwork does not allow to be changed after the order is placed. SY Digital will not entertain any cancellation, refund, exchange of products due to customer's change of mind once payment is accepted.
We will only accept return requests if
We delivered the wrong products to customer due to our mistakes.
Notes : Please take note that we are not responsible for any damage caused during delivery as we will make sure the package is wrapped nicely and securely to avoid any damages.
Do you offer artwork, design services?
No. we do not have any design service, the customer have to prepare ready to print artwork.
Will the color of my printed product match 100% of the original color of my artwork?
NO. The outcome of color of the printed product will always differ from the original artwork.
The level of difference however is subject from the printing company to the printing company.
Normally the outcome color range is different within 10% -20%.
What file format should I use to save my artwork?
JPG/JPEG (in actual size) CMYK Colour mode. Please noted that we prefer JPG/JPEG file formats in CMYK colour mode, if customer insist using any other file formats such as .ai, .psd, .png etc, we are NOT responsible for any loss or damage of images or artwork that occurs in conversions from any other file formats to JPEG file formats.
Does SY Digital guarantee on time delivery of my goods?
While we are committed to the timely delivery of goods to our customer, we cannot guarantee you 100% punctuality due to factors such as weather, emergencies, quantity of your order and the efficiency of the courier service.
Does SY Digital guarantee all of the printed material sizes will be 100% accurate?
NO. All of the finished goods may not be 100% in actual size, some of the material will be different in 0.5inches - 2inches due to the different type of finishing and the size of the material.
Does SY Digital will proof check your artwork before print?
NO. We cannot be held liable for any consequences in the event an artwork error goes undetected. Such as errors of missing font, missing linked file, CMYK over 250%, RGB color / Pantone color, image less than 300dpi, line less than 0.25pts, font less than 8pts, less than 10% different for toning effect as well as grammar mistakes and object missing due to overprint setting.
What units of measurement should I prepare for printing order?
We prefer size in mm.
I accidentally overpaid to your bank account can I get refund?
If customer overpaid, or mistaken transactions, we will return the balance into SY Digital's website online account, deposit only can use for online purchase, NO cash refund or online transfer back to your bank account, SY Digital will not entertain any refund once payment is deposited.